MoviePass has had a rough go of it as of late, with the movie subscription service suffering widespread outages last week followed by questions about it potentially going out of business. But in a letter to subscribers, CEO Mitch Lowe issued an apology and promised that changes are on the way.
Lowe said his first priority was issuing a personal apology “for the inconsistencies and unreliability” subscribers have had to deal with as of late. He added that he regrets a failure to address these issues sooner but promised that changes were already in place to help MoviePass continue offering its theater-going subscription service.
Source: IGN.com MoviePass CEO Issues Apology, Promises Changes