Many reports of currency (AD) being stolen from players, which was earned legitimately have surfaced- from long time, reputable players & many others. This along w/ inconsistent banning & customer service calling people’s actions- “illegal.” Cryptic seems to hate its own customers for bugs its had for 6mos (if you include preview/test server).
Source: N4G PC Neverwinter: Devs Steal Currency from ~40% of Active Player Base, then Bans