Microsoft says it’s “actively investigating” widespread reports that Xbox One players have been unable to successfully sign-in to their consoles this evening.
Many Xbox One users have taken to social media and community forums to report experiencing impassable black screens when attempting to sign-in to their consoles, preventing access to the console’s dashboard. Others, meanwhile, (including Eurogamer’s Tom Philips) have reported success in accessing the dashboard but only when forcing the console offline – and apps and games still refuse to load, even then.
In response to the news, Microsoft’s official Xbox Support moved to assure players via Twitter that its “engineers are actively investigating and working” to address reports of “Xbox One console startup, title update and sign-in errors”.
Source: Eurogamer Microsoft "actively investigating" widespread reports of black-screen errors preventing sign-ins to Xbox One