Across the United States, stores deemed non-essential are closing — either voluntarily or by government order — to help keep people safe and limit the spread of the outbreak of COVID-19. But employees at video game retailer GameStop claim managers and corporate executives are failing to comply with these ordinances, and GameStop has confirmed to IGN its intention to keep stores open as “essential” businesses.
A representative for GameStop has since confirmed to IGN via email that the corporation is keeping stores open as an “essential business” during the pandemic, citing a list of items GameStop sells that the company deems to be “essential” products. The list of items provided to IGN includes webcams, microphones, mice, keyboard, monitors, chargers, audio equipment, and more. No specific games or game consoles are listed.
IGN obtained internal memos sent from GameStop corporate informing them that stores should remain open despite the pandemic (as first reported by Kotaku).
“Due to the products we carry that enable and enhance our customers’ experience in working from home, we believe GameStop is classified as essential retail and therefore is able to remain open during this time.”
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The internal memo provided to IGN also informs employees what to do in case local authorities attempt to close the store. “We have received reports of local authorities visiting stores in an attempt to enforce closure despite our classification. Store managers are approved to provide the document linked below to law enforcement as needed,” the notice reads.
The memo then links to a simple printout that directs questions about GameStop’s policies to its corporate office phone number.
Several employees, who wish to remain anonymous for fear of repercussion, have shared their stories in dealing with GameStop’s corporate office amid the COVID-19 outbreak.
“GameStop corporate is putting its employees at risk of COVID-19,” one concerned GameStop employee claimed to IGN. “They aren’t closing stores and they aren’t offering paid time off. They are still pushing their employees to advertise events at their stores that will draw crowds of people.”
Another GameStop employee located in a city that recently ordered non-essential businesses to close also reached out to IGN about their concerns. “We are not getting cleaning supplies. But GameStop is still telling its guests we are getting them and cleaning high traffic surfaces,” the anonymous employee said.
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One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop’s corporate office. Despite multiple daily correspondences with GameStop corporate, employees reportedly did not receive answers on whether they would have to close their stores or not. Furthermore, it’s been difficult for employees to figure out how they might be affected financially if their stores are closed, according to our sources.
One GameStop employee working in a county that declared a “Bunker in place” order, which closed non-essential businesses for several weeks revealed how difficult it was to communicate with GameStop on how to handle the situation.
“Our corporate representatives notified us hourly of how GameStop would proceed.” However, they claimed that GameStop told employees of the store to ‘continue business as usual.’” Multiple sources have also told IGN that GameStop corporate is using phone calls so as to not leave a paper trail.
One California-based GameStop employee told IGN that GameStop is utilizing a section in a ‘Shelter in Place’ order that exempts “Essential Infrastructure” to remain open during a lockdown.
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Matt Kim is a reporter for IGN. You can reach him on Twitter or at mkim@ign.com
Source: IGN.com GameStop Claims "Essential" Status, Plans to Remain Open During COVID-19 Outbreak